In this document a reference to "Debt Helpline" or "We" means Debt Helpline Pty Ltd A.C.N. 010 459 944 and any of it's licensed agents.
We deliver services and products to a wide range of clients. In doing so we produce and send out direct marketing materials relating to the services we offer. More information about us is available from our head office.
The address and phone number of our head office is
What is "personal information"?
Personal information is any information about you that identifies you or information by which your identity can be reasonably determined.
Collecting personal information
The collection of your personal information is necessary for us to be able to provide you with our services.
By collecting personal information we,
If we do not collect and make use of your personal information, we are unable to provide you with our services.
Generally we collect your personal information directly from you in the course of our relationship with you.
In most cases we will require you to specifically consent to any collection, use or disclosure of your personal information by us. Your consent will usually be required in writing but we may accept your verbal consent in certain circumstances. Sometimes your consent may be implied through your conduct to us.
We use your personal information to assist in providing our services to you and to include it in our marketing database.
From time to time we may use your personal information to provide you with information about our products and services.
If you do not want to receive any of this information just contact us on phone (07) 3009 0098 or on e-mail firstname.lastname@example.org.
Once you have advised you no longer wish to receive information about our products or services, we will not send you further material.
You can change your mind about receiving information about our products and services at any time.
We do not disclose your personal information to a party outside for the purposes of allowing them to market their products or services to you.
Disclosure of you personal information
We may disclose your personal information in certain circumstances.
Sometimes we are required or authorized by law to disclose your personal information.
We may also disclose your personal information where you have consented to us doing so. Either explicitly such as in writing or verbally or by implication from your conduct.
Information is up-to-date
It is important that the personal information we collect from you is accurate, complete and up-to-date.
You can contact us at any time to update your personal information or tell us that the information we hold about you is inaccurate or incomplete.
Personal information security
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, modification or disclosure. By for example,
When we no longer require your personal information it is deleted form our systems
You may request access to any of the personal information we hold about you.
E-mail is not a secure way to communicate be aware of this if sending personal information via e-mail.